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understanding email notifications lets go through what email notifications look like in freshdesk you can find email notifications in the workflows section on your admin page they are helpful for generic scenarios like sending a notification when a new ticket is created or when a ticket is closed now lets take a quick look at email notifications navigate to admin then under workflows click on email notifications youll see four tabs agent notifications which deal with the notifications your agents receive requester notifications which show notifications that can be sent to your customers cc notifications which let agents know when they have been cced on emails and templates which allow you to add pre-filled information and email notifications now lets edit one of these email notifications click on the edit button next to the new ticket created notification youll now see a section where you can modify the subject and the description for the email notifications you can personalize
