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This video is the third in the Dynamics 365 Field Service series, presented by Ken Farmer, president and solution architect of Dyn365 Pros. It focuses on work order and incident templates. Dynamics 365 Field Service helps manage service and dispatch processes effectively, allowing for easy tracking and billing of on-site services. Creating a work order from scratch can be time-consuming, but using templates facilitates faster data entry and reduces errors for customer service representatives. Incident type templates can pre-populate service data in work orders, such as standard parts, service hours, and specific tasks for technicians, enhancing efficiency in service visits.