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The tutorial provides a step-by-step guide to writing an apology letter for a delivery delay using a template. It begins by advising users to download their company's logo or leave that section blank. It instructs on entering the company's name, address, and document date. Next, users should input the customer's name and address. The tutorial suggests including the order number or product name. The letter should begin with a personalized greeting, such as "Dear Met Daq." Finally, users are directed to include the name of the executive responsible for delivery at the end of the document. Users can access the form through a provided link.