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To create a credit memo, click on "New" and select "Credit Memo" under the "Customers" section. Choose the customer, enter the product details, specify the quantity, and select the tax rate. Save the memo to apply it to one of the customer's open invoices. In this example, a payment of $71.65 was received for an invoice amount of $77.95, adjusted by a credit memo of $6.30. The payment was made by check, with check number 12347. The credit has been successfully applied. If you appreciate the content, please like and subscribe for more videos. Thank you!
