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In this episode, Kevin Eikenberry addresses the challenge of reprimanding employees effectively. He emphasizes that the goal should not be to avoid offending, as this might lead to holding back or diluting the message. Instead, he highlights that reprimanding can evoke defensive reactions which hinder the recipient from understanding or acting on the feedback. Leaders should focus on delivering constructive feedback clearly and sincerely to ensure it is received positively and leads to improvement. By reframing the approach to reprimanding, leaders can enhance communication and foster a more productive environment.
