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hi welcome to my channel cloud with Girish in this video Iamp;#39;m going to show you how to build a serverless generative AI solution to remove pii data from a call center transcript summary via rest API Lambda and AWS Bedrock service Amazon Bedrock is fully managed service that offer choice of many Foundation models like anthropic Cloud AI 21 Jurassic 2 stability AI Amazon Titan and others I will use recently released anthropic Haiku Foundation model and will invoke it via Amazon Bedrock API there is no business that can work without having a customer support center usually referred as call center or Care Center when customer calls to get answer for their question or to get resolution for their issue or a warranty support feedback Etc typically a call recording and transcript with with an acknowledgement get placed in the system these call recordings and transcripts can be used later to train customer support center staff and to improve customer service however consuming the