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hi there so you are moved into the property and im sure from time to time you might see some items that um in the property that are going defective or bad or malfunctioning on this situation youre going to want to submit a maintenance request okay so all repair maintenance requests must be formally submitted via touchpoints online maintenance portal um you should have received an email when you first moved in with a welcome email that allows you to access the maintenance portal in this document here i provided a web link which you can click on it will give you access to the maintenance portal i highly recommend that you bookmark it so you can go to it easily in the future all maintenance requests must include a detailed description of the issue and also supporting pictures normal non-emergency maintenance requests will be handled during business hours during monday through friday between the hours of 9 a.m to 6 p.m eastern time so please allow 24 to 48 hours for us to respond and get