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so you got to have a cancellation policy because people are going to cancel on you everyone is going to be different uh whatever youre comfortable with and its got to be spelled out in the contract because if its not there then theyre gonna fight you on it you cant just come up with something for every single person so mine is 25 deposit is non-refundable after made thats multiple places on my contract its actually in the signatures of every email we send out so they can never say that they didnt see that thats not really part of the cancellation policy if canceled within 20 days 50 of all items will be charged orders will be updated to 0.5 billable days if canceled within 10 days of events 75 of all items will be charged orders will be updated to 0.75 billable days if truck is already loaded trucks get loaded the night before and any item or whole order is canceled there is still a 100 charge we are promising this equipment to you and missing out on the opportunity to rent s