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using survey software to keep in contact with your customers although many businesses are going to focus on bringing in new customers you should never ignore your existing customers in favor of doing so there is a rule in business that states that 80 percent of your profits are going to come from 20 of your customers that is why it is very important for you to continue to contact your existing customers and to provide them with what is necessary to keep them happy the way that you contact your customers can make a difference in how successful you are as a business there are many different ways in which this can be done including some that have been used for many years with a certain degree of success these include contacting people on the telephone or sending mail through the Postal Service of course the internet has really changed the way that many people are contacting their customers and we will consider some of those methods in this article if you are seeing some success in contac