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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, offering benefits such as access to the latest releases and ongoing software development. Subscribers receive software upgrades, version compatibility with customers and suppliers, and unlimited technical support. While technical support can be accessed without an SMA, there is a fee of $150 per issue. To order an SMA upgrade, customers need to receive a quote and submit a purchase order. Once processed, an SMA kit is sent out, including a pen, USB flash drive, and agenda book. The updates are provided on the USB drive included in the kit.