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Effective correspondence, whether positive or negative, should be short, clear, and easily understood. This tutorial focuses on writing letters of complaint, which arise when experiences don't meet expectations, such as poor customer service, unfulfilled promises, or defective items. Writing a complaint letter requires recognizing the need to inform someone or seek resolution, often driven by emotion. It's advisable to start by drafting an initial letter when feelings are strong, then discard that version. The next step is identifying key points to include in a more composed and effective final draft.