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In the video, the presenter shares their experience of resolving duplicated collections on a client's business credit report. They discuss receiving an official email from Altus Receivable Management confirming the removal of these duplicates within 10 to 15 days. The presenter emphasizes the rarity of resources focusing on disputing errors in business credit reports, contrasting it with the more common personal credit dispute advice. They recount a specific case where a client, distressed over unexpected collections affecting a loan application for a new machine, sought their assistance. The presenter highlights the importance of proper documentation and communication in successfully disputing these credit report issues.