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this video is going to look at attachments in service now and how to prevent their deletion uh so a common problem or a problem Iamp;#39;ve run into is a user comes to me and says uh somebody deleted my attachment or sometimes theyamp;#39;ll even admit that they accidentally deleted their attachment and they want to know how can they get that back and I have to give them the sad news that uh out of the box once an attachment is deleted service now itamp;#39;s itamp;#39;s gone forever and thereamp;#39;s no getting it back I mean I guess you could ask for a backup uh and depending on how important that attachment is uh you might actually go through with that um but it would be nice if we uh had a way to not delete attachments to begin with so that you could get them back um which honestly in my opinion I mean should be the out- of thebox way that it works uh because everything else is logged and stored and uh and uh and be able to be retrieved uh but attachments for some reason um y