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in our last slide we discussed about the objectives of the service desk now lets look into the responsibilities of a service desk like the other operational processes responsibilities of service desk would remain the same like logging incident requests categorization and prioritization service desks responsibilities also include identifying the issue performing initial diagnosis to understand the series of occurrences resolution closure functional or hierarchical escalation execution act as a communication channel to users conducting user satisfaction surveys and cms update let us proceed to learn the structures of a service desk in our last slide we discussed about the responsibilities of the service desk this slide explains the various types of structures of a service desk when it comes to organizing the service desk there are many ways of structuring service desks and locating them and the correct solution will vary from different organizations the primary options of service desk s
