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A managed services contract primarily covers support aspects of a business, focusing on service level agreements (SLAs) and risk management related to assets. It is applicable when a customer strictly requires support services. In this context, an SLA details performance expectations typically within a statement of work (SOW) that complements the main agreement, emphasizing response times and commercial terms. The design of managed services contracts allows for auto-renewal, ensuring long-term revenue stability. The pricing structure includes a locking period that prevents early termination, securing ongoing financial commitments.