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In this video tutorial, we follow Sarah Rose, a bank customer facing financial hardships, as she utilizes docHub to complete a forbearance agreement online. Sarah aims to reduce her monthly loan payments to regain stability. She logs into her banking portal, where her profile information is pre-loaded for convenience. By clicking the link for the forbearance agreement powered by docHub, Sarah finds that her personal details are already filled in, streamlining the process. The system includes form field validation to ensure correct information is entered, guiding her through the completion of necessary fields effectively.