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In a discussion about IT risk management, CIOs Mieze Hemet and Dave illustrate contrasting approaches. Mieze overlooked potential risks related to software developers' ongoing support for critical systems. In contrast, Dave proactively mitigated such risks by implementing a software escrow solution for each department's essential systems. This solution involves independent specialists who hold and test copies of the software, safeguarding the company if a supplier is unable to provide support due to potential issues like business failure, service level agreement breaches, or personnel problems. Regardless of whether the systems are on-site or cloud-based, the escrow arrangement ensures control and peace of mind for the CIO.