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In the Chaos Control Cloud, users can generate a customer returns analysis report from the returns area by clicking on the return analysis icon. The report allows filtering by date and return reason. The resulting grid displays key details including the creation date of the return, customer name, stock item code and description, quantity originally sold, quantity returned, and any items exchanged. The difference column reveals the net value between returned and replacement items, indicating a net loss or gain. Additionally, users can see the percentage of sold items that were returned and the return reason. The report also identifies the default supplier for each item.