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The best correspondence, whether positive or negative, is concise, clear, and easy to understand. This tutorial focuses on writing letters of complaint, which become necessary when expectations are not met, such as poor customer service, unfulfilled promises, or defective items. Writing a complaint letter usually stems from strong emotions, prompting the need to inform someone or seek resolution. It's recommended to initially draft your letter when feelings are heightened, but then discard this draft. Instead, refine your message by identifying key points for clarity and effectiveness.
