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this video takes you through the process of opening an encrypted email message on your computer to begin this process from your email inbox open the encrypted message once you open the message you will see an attachment called message HTML the location of this attachment may differ depending on the email application you are using in this example the file attachment is located at the bottom of the email message move the cursor to the message dot HTML file and click on the download arrow click on the Save button located at the bottom of the screen then click on the Open button a new screen will open called encrypted message click on use a one-time passcode found at the bottom of the screen when clicked a new screen will load note that this process may take several seconds to complete once completed you will see that the one-time passcode has been sent to your email inbox go back to your email inbox and open the new message this message will contain the one-time passcode you will need to