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Attorney Jim Desmond, specializing in car and motorcycle accident cases in Kentucky and Indiana, discusses the demand letter process in handling claims. Once treatment is complete and medical records and bills are collected, the case culminates with the demand letter sent to the insurance company. Desmond notes that his demand letters typically span about two pages, though some attorneys make them longer, which he questions the effectiveness of. He emphasizes that the attached medical records and bills are more critical than the letter itself. Overall, the demand letter serves as a narrative report that outlines the facts of the case or claim for the insurance company.