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In today's "Ask the HR Expert" segment, the discussion centers around employee reference requests, a common issue for organizations. Key points include the necessity of having a clear policy that directs all reference requests to HR to ensure consistent and compliant responses. It's important to receive written consent from employees before providing references, and both the requests and responses should be documented in writing. The segment highlights the risks of defamation claims if a negative reference is given without proper procedures, underscoring the need for organizations to establish clear guidelines and maintain communication with employees regarding reference checks.