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Customer satisfaction feedback is often polarized, as seen in Yelp or Google reviews, with extreme opinions dominating. Responses range from enthusiastic praise to strong criticism, leaving a gap for the many customers who have neutral experiences and do not offer unsolicited feedback. This skewed distribution makes it challenging to gauge overall customer satisfaction accurately. To address this, businesses should develop strategies to encourage feedback from those with moderate experiences, as this information is vital for understanding the broader customer sentiment beyond the extremes.