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A nursing home resident in South Buffalo, Barbara Kent, expressed her distress in a voicemail, describing her experience at Sapphire Care as a "nightmare." With a federal rating of 2 out of 5 stars, the facility is seen as a last resort for patients. In her desperate call, Barbara, a paraplegic, highlighted her suffering, stating she was left in her own bowel movement for hours and urged others not to place their loved ones in the home. The concerns were investigated by 7 Eyewitness News, revealing troubling complaints and prompting further scrutiny of the facility's history and the responses from officials regarding the residents' wellbeing.