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Claudia St. John from Affinity HR Group discusses the challenging topic of employee termination. She emphasizes the importance of handling such situations with compassion to ensure a successful outcome while minimizing potential legal issues. St. John highlights that employees who are terminated often experience a mourning process similar to losing a loved one, going through stages of grief such as denial, depression, anger, and acceptance. A key point is that surprise terminations can be particularly difficult for employees, which underscores the importance of transparency and preparation in these conversations.