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In this lesson, you will learn 36 essential English phrases for professional customer service, ideal for those working in call centers or dealing with customers over the phone. The lesson covers effective ways to handle complaints and communicate with angry customers. It begins with greeting the caller, suggesting a professional approach: answer with "Hello," followed by your company name and your name, then offer assistance, such as "How can I help you today?" For example, "Hello, English for Professionals, this is Derek from customer service. How can I help you today?" The lesson acknowledges that calls may not always start positively, as some customers may have issues to discuss.
