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The caller, seeking assistance from Angelica, expresses frustration after visiting multiple Chase Bank branches and mortgage brokers regarding purchasing a house with a promissory note. The caller explains that a promissory note is a legal commitment to pay a specified amount within a set timeframe, referencing UCC codes. They are seeking clarity on where to deposit the promissory note, as they believe that once deposited, it should be credited to their account legally. Angelica indicates that before any action can be taken, they need to determine the type of transaction involved.