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Microsoft has launched a new email editor for the Dynamics 365 customer service hub, featuring enhanced controls for creating professional email templates. To access these templates, navigate to the customer service admin center, select productivity, and click on manage next to email templates. From there, you can choose relevant email templates, edit them, and access the new editor, which has a fresh layout and additional functionality similar to the Dynamics 365 for marketing email editor. Users can add alt text for images for accessibility, hyperlink images, adjust alignment and style, and incorporate buttons into their emails by dragging them in.