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Microsoft has introduced a new email editor for the Dynamics 365 customer service hub, featuring enhanced controls for creating professional email templates. To access the email templates, navigate to the customer service admin center, select productivity, and manage email templates. From there, you can edit relevant email templates using the updated editor, which offers a fresh layout and additional features similar to the one in Dynamics 365 for marketing. Users can add alt text for images for screen reader accessibility, hyperlink images, set alignment and style, and incorporate buttons into the emails by dragging them into place.