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[Music] hello and welcome to our fourth module on request and apology emails in our last module you learned about introduction emails and how the language you used for those types of emails was rather clear indirect over the next two lessons you will learn how to say things more politely and more sincerely in order to make requests and apologize in a professional way in this lesson on making requests will focus on expressions using please and question forms using could and would youll also learn about how to use the expression would you mind or would like lets start with request emails in business and overall professional interactions with people making requests will be one of your top reasons for communicating through email there are many situations where you would need to make a request you could be asking for additional information on certain processes employment opportunities or even simply asking for directions to their office or factory maybe youre asking them to send you cer
