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In this video tutorial, viewers will learn how to configure email for ticket management in HappyFox. The presenter starts by navigating to the admin menu and selecting the channels section, where emails are the first option. Multiple email addresses, such as sales@mycompany.com or support@mycompany.com, can be integrated, allowing incoming emails to automatically generate tickets. These tickets are then categorized and assigned to the relevant teams for management. The tutorial demonstrates adding an email address, with an optional step to select the mail provider, recommended to be set appropriately; for instance, Office 365 is chosen. Finally, viewers are prompted to select a category for ticket delivery.