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in this video tutorial were going to learn how to configure email to tickets for that Im going to take into the admin menu and from there Im going to select channels notice that in the channels page the very first option that you will see from the left side emails so one of the most popular channels right many organizations have multiple email addresses for example sales at my company comm or support at my company comm you will be able to bring all of those addresses into happy Fox that way when emails are sent there it can automatically create tickets those tickets will be sent to the appropriate category and therefore managed by the appropriate teams so lets get started Im going to go ahead and add a an email address into my account notice that we asked you which mail provider you utilize today and while this is optional I strongly recommend picking the appropriate one so Im gonna select office 365 lastly it asks me what category do I want to use to send those tickets to if yo