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In this video tutorial, Jeff discusses the balance of pleasantries and directness in workplace emails. He emphasizes the importance of email etiquette, noting that there are two primary types of workplace emails: request and reply emails, and confirmation emails. Jeff will cover six common email types used by professionals and provide best practices for each situation. He begins with cold emails, which are commonly sent to initiate communication without a prior relationship. The tutorial aims to offer insights into maintaining professionalism while effectively communicating requests and confirmations in the workplace.