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In this tutorial, you will learn how to schedule a new patient appointment and assess the urgency of their visit. Start by greeting the caller and obtaining the patient's full name, date of birth, and contact information. Verify details carefully, especially if there are any hearing issues. If the patient is referred by another provider, additional information may be necessary, and a consultation report should be sent after the visit. Inquire about how the patient found out about the office and determine their chief complaint, including the onset of their symptoms.