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In this module on request and apology emails, the focus is on crafting polite and sincere communications. The previous module covered introduction emails with clear, indirect language. Now, lessons will teach the use of polite expressions for making requests and apologies in a professional context. Key phrases include "please," and question forms like "could" and "would." The expressions "would you mind" and "would you like" are also introduced. Making requests is identified as a primary reason for email communication, which may include seeking additional information, employment opportunities, or directions. The module emphasizes the importance of politeness in professional interactions.