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Poor customer service drives 82% of U.S. consumers to stop engaging with brands, highlighting the importance of customer satisfaction at every touchpoint. Insufficient customer satisfaction can negatively affect business health, leading to lost customers, decreased sales, and lowered employee morale. To enhance customer satisfaction, it's crucial to gather feedback throughout the customer journey, achievable through customer satisfaction surveys. ProProfs Survey Maker allows users to create various customizable online surveys quickly, enabling the collection of actionable feedback and generating reports, positioning it as a versatile tool for any feedback needs.