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In this module on request and apology emails, the focus is on improving politeness and sincerity in professional communication. Building on previous lessons about introductory emails, the tutorial emphasizes the use of polite expressions and question forms such as "please," "could," and "would." It also covers phrasing requests using "would you mind" and "would you like." The lesson highlights that making requests is a primary reason for email communication in a business context, with examples including seeking information on processes, employment opportunities, or directions. Understanding these expressions will facilitate more effective and respectful interactions in professional emails.