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[music] Hello my name is Mike. In this tutorial youll learn how to create and edit service requests. Lets begin by navigating to the Service Requests screen. Im logged in as a Service Agent who has the required permissions to create service requests. Now, lets go ahead and create one. Ill enter the details of the service request based on my current call with the customer. First, Ill enter a meaningful title. Next, Ill specify the account. Notice that once the account is selected, if I click the drop-down list for Primary Contact, only contacts for that account are listed. Since this a pretty urgent issue for the customer, Ill set the severity accordingly. Because its a server-related issue, Ill select the Servers category. Now Ill add a brief description of the problem. I can add more details later when I get more information. Finally, I need to identify the product at the center of the problem. If I know the name of the product I can enter it here and search for it, or I