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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, offering benefits like access to the latest releases of PCDMS, ongoing software development, version compatibility with customers and suppliers, and unlimited technical support. While technical support can be obtained from Canadian Measurement Metrology without an SMA, it incurs a charge of $150 per issue. To order an SMA upgrade, you need to receive a quote and provide a purchase order. Once processed, updates will be sent within about a week in a kit that includes a pen, a USB flash drive, and an agenda book.