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welcome to the refund request automation demo imagine a customer purchases your product but unfortunately theyre not satisfied so they request a refund today your refund process has several manual steps and when theres a high volume of refunds this leads to slow completion time inconsistent customer communication and higher error costs youd like to increase straight through processing with automation to save time money and customer frustration reviewing the focus corp demos dashboard we see a text summary describing the demo a discovery map diagram and a flow diagram for our reference okay lets launch the demo we start by becoming the customer from the focus corp retail your returns and refunds portal we select one of our recent orders and submit a return the result is approved with an expected date to receive the funds we select and submit another order for refund but before we submit lets take a peek behind the form at some of the business rules a few of the fields are used by