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In the U.S, 82% of consumers stop doing business with a brand due to poor customer service. Customer delight at every touchpoint is essential to avoid losing customers, sales dropping, and low employee morale. Collecting feedback throughout the customer journey is crucial for ensuring customer satisfaction. Customer satisfaction surveys, like those created with ProProfs Survey Maker, help gather actionable feedback quickly and efficiently. ProProfs allows for creating various types of surveys, customization options, and detailed reports, making it a versatile survey tool for any business.