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The importance of customer satisfaction is highlighted by the fact that 82% of US consumers stop doing business with a brand due to poor customer service. Poor customer satisfaction can lead to loss of customers, decreased sales, and low employee morale. To ensure customer satisfaction, collecting feedback throughout the customer journey is key. Customer satisfaction surveys, created using tools like ProProfs Survey Maker, allow businesses to collect actionable feedback quickly and easily. ProProfs Survey Maker offers versatile survey options, customization settings, and reporting capabilities for any type of survey.