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foreign [Music] how to create and edit agent profiles in fresh service in this video you will learn how to create a new agent profile and edit an existing agent profile first lets see how to create an agent profile navigate to admin under user management select agents click on the new agent button to create a new agent profile here you can add the agent details such as email address name agent type and so on CE done click on create if you wish to add multiple agents in bulk you can import the list as a CSV file heres how under agents click on the import button read and follow the instructions carefully in the pop-up window before uploading your file select the CSV file you want to import and click upload fill in the mandatory Fields like first name email and occasional click import to add all the agents to the service desk now lets edit an existing agent profile click edit near the agents name to edit their profile you can make changes to the agents profile as required once done c