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In this tutorial, Laurence Tyndall from GlideFast Consulting shows how to update the logo in the banner frame of your ServiceNow instance. This update only takes a few minutes and is essential for new ServiceNow users. You'll need admin role access to perform this update. Open ServiceNow and type "basic configuration" into the application navigator. There are two modules: basic configuration and basic configuration UI 16. The basic configuration module is for updating system configuration for UI 15 users, but since UI 15 is outdated, the banner image won't be updated in this module.