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[Music] hi gareth here at corwar talking about the differences between service requests and requests for change ask yourself how would you explain to end users what the difference is between a service request and a request for change is it well defined wherever it is that you manage it services when a request is used rather than an rfc or conversely when a change is used rather than a request if you're finding it hard to explain the difference without loads of caveats or wherever you work it's confused regarding what is a request or a change don't worry you're not on your own so let's make this the idiot-proof guide between the differences now this should be pretty standard stuff and it is but every company i've worked for there's always an element of confusion between the two in certain scenarios whether you're working in the it function or not it can be unclear when you're ready to request when do you raise a change and what's the relationship between the two this can come about bec...
