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Welcome to Benefit Officers Training conference, training session for service credit and voluntary contributions. I want to welcome everybody that's joining us today. Just a few things I wanted to bring up and comment on before we get started. If you have any administrative questions or issues with viewing the class or hearing the class, please e-mail your questions or comments to the benefits@opm.gov e-mail box. There are folks monitoring that box. And if there's problems with you accessing the site or hearing us or seeing us or just any administrative problem, they will take care of it. And I'll go ahead and post that link or that e-mail address on our chat here in a minute. Also, this class is being recorded. It will be made available at the end of September. To access this class, you want to go through your registration portal and this class will be up there, so you can refer back to it. I want to introduce to you who we have here today with us. My name is Bob Mead. I am the Progr...