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Edit IT Service Request

Edit IT Service Request

Aug 6th, 2022

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How to Edit IT Service Request

4.8 out of 5

40 votes

foreign [Music] how to create and edit custom fields for service requests in fresh service you can use custom fields in service requests to collect and categorize data from fresh service users in this video you will learn how to create a new custom field and edit an existing custom field for service requests in fresh service first lets see how to create a new custom field for a service item navigate to admin under service management select service catalog click on the service item for which you wish to add custom fields for example lets consider the employee off-boarding service item now select the custom Field section here you can find a range of drag and drop custom Fields like checkbox drop down date dependent field and so on lets assume you need the employees job title to process their off-boarding drag and drop the single line text field in the pop-up window you can set up the properties of the custom field lets label the field as job title under the behavior section you can

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