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In this video tutorial by Maple Experts, host John discusses how to obtain a reference letter from an ex-employer, which can be challenging due to lack of contact. He emphasizes the importance of past relationships with supervisors and managers in this process. John advises viewers to initiate a polite phone call before sending a formal request to explain their situation. Clearly articulating the significance of the letter for their chances of obtaining permanent residency is crucial. He also mentions that he will provide a generic template that can be adapted for various situations regarding reference letters.