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hi I am Bob and welcome to HubSpot tutorials by webdo how to create and conduct customer satisfaction surveys and HubSpot a customer satisfaction score tells you how satisfied a customer is with a product service or experience it measures how a customer feels about a brand interaction you can use customer satisfaction surveys to ask contacts for feedback on their experiences or interactions with your business to create a feedback survey in your HubSpot account navigate to service and click feedback surveys click create survey in the upper right in the next page click customer satisfaction then click next in the upper right select the delivery method for your survey customer satisfaction surveys can be sent via email chat or accessed on the web page with the HubSpot tracking code installed click create click the edit pencil icon at the top to give your survey a unique name in the email settings section click the survey language drop down menu and select the language you want the survey