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In this tutorial, Rachel Barnett from Gentle Frog guides viewers on customizing the default email text for invoices in QuickBooks. To change the default message sent with invoices, users should click the gear icon in the upper right corner, navigate to "Account and Settings," and select the "Sales" tab. From there, they can scroll down to "Messages" and find the option for "Default Email Message." By clicking the pencil icon, users can edit the message to better reflect their voice and personalize it for clients, starting with modifying the invoice text as needed.