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In this video, Rachel Barnett from Gentle Frog provides a tutorial on how to customize the default email text sent with invoices in QuickBooks. To modify the email message, users should click on the gear icon in the upper right corner, navigate to "Account and Settings," then select "Sales" on the left. From there, scroll down to "Messages," and click the pencil icon next to "Default email message sent with forms." Rachel demonstrates how to edit the message for invoices specifically, allowing users to personalize the text to better reflect their voice. Viewers are encouraged to leave comments or questions for further assistance.